More Than 100 Stakeholders Involved in SFO West Field Garage Programming Phase

The programming phase at the SFO West Field Garage project was so intricate that it warranted a barbecue celebration after it wrapped up.

October 10, 2024

In computing, programming is writing code that is executed on a computer to perform particular tasks. In construction, programming is the phase of a project in which objectives, scope, constraints, and goals are defined. The programming phase at the SFO West Field Garage project was so intricate (including a change in our project site location) that it warranted a barbecue celebration after it wrapped up.

Why it matters: With the programming milestone completed, the project can use the information gathered during the process to set the basis for schematic design, update our baseline schedule, and develop a cost model for the multiple options the team developed for the Owners. "That's what we're working on now," says Jon Ching, assistant design integration manager on the project.

The big picture: Every project undertakes programming early in its lifecycle. "It's a precursor to schematic design," Jon explains. He adds that programming with this client includes a stakeholder engagement process (SEP). "The Design-Build Team met with various stakeholders to identify all the different uses required and dig deeper into the nuances of their wants and needs for the garage."

  • These groups included those who will manage and maintain the facility, those who establish policies and service agreements, and many who will utilize the facility after construction is completed.

That includes determining the types of ramps the garage will need, EV chargers, photovoltaics, the types of structural systems, lighting, and more. Jon says, "We validate the design assumptions based on the RFP and work through any gray areas to determine everything that needs to be included."

  • Among the stakeholders involved in the process were SFO's architecture/planning department, IT, AHJ, building systems, landside/airside departments, parking representatives, and every relevant client-facing stakeholder. "These are the people at the airport with subject matter expertise related to every applicable category of the project," Jon explains. We learn their intent, share lessons learned, establish “look and feel,” and dig deeper into what they, as a collective, want and need out of the project."

Go deeper: Ultimately, programming involved 58 meetings with 32 groups of more than 100 people. The process began in February and ended just before the BBQ on August 29. Initially, the BBQ was for the garage project, but ultimately, the teams involved in other West Field projects (two cargo projects and a utilities project) were invited, along with everyone who participated in the  SEP process.

  • Preparing for some 200 people involved some extra work for Webcor Concrete Construction Manager Dennis Heimer, who manages the Webcor Craft BBQ program. Because it was at the airport, special permits were obtained, and the BBQ rigs required an inspection, resulting in the purchase of additional fire protection equipment. "It was quite an endeavor," Dennis says.

Jon expressed his gratitude to Dennis and the BBQ team, the SFO project management team, and all the stakeholders who participated in the process.